We're committed to ensuring you have a satisfactory shopping experience, and if you're not completely happy with your purchase, we strive to make the return process as easy as possible. Here's how it works:
Conditions for Return or Exchange
- Eligible for Return/Exchange:Quality Issues: If there are problems with the product's quality.Damage in Transit: If the product was damaged during shipping.Incorrect Product: If you received a different product than what was ordered, and it is in a condition that does not affect its resale.
- Ineligible for 14-Day No-Reason Return:Customized Products: Personal customizations cannot be returned.Used Products: Electronic products considered used once powered on.Wear and Tear: Products and functional parts showing wear.Damaged Packaging: If packaging is lost or severely damaged.Agreed Non-Return Items: Items agreed upon at purchase as non-returnable.Conditions Affecting Resale: Any condition affecting the product’s resale capability.
How to Apply for a Return
- Personal Reasons:Apply within 14 days of receiving the product by emailing the after-sales service center.Ensure the product doesn't affect secondary sales.The customer bears the return shipping costs.Customer service will respond within 1-3 working days.
- Quality Reasons:Apply within 14 days by emailing uk@vip.info-gmail.com.The company covers the return shipping costs.Customer service will respond within 1-3 working days.
- Return Process:Contact the courier company within 14 days from receipt.Once the courier company receives the goods, they will notify us regarding the refund.We will complete the refund process within 15 working days.
Important Information
- Please include your order number, name, phone number, and return information when contacting our 24-hour online customer service.
Our goal is to ensure your satisfaction and provide efficient support throughout the return process. If you need assistance, don't hesitate to reach out!
